Rg19 manages the IT operations of MediCarrier’s order, warehouse and transport system. This ensures that the healthcare system gets everything from syringes and blood tests to vital organs in the right place, at the right time, every day.
Healthcare’s external warehouse
MediCarrier is the Stockholm County government’s transport and logistics company, and functions as the external warehouse for the healthcare system. More than 100 people representing 25 nationalities work at MediCarrier’s head office in Spånga.
MediCarrier’s business mission is to order, store, pack, repackage and distribute supplies for health care and other use.
MediCarrier focuses on improving efficiency, increasing availability and the security of deliveries, as well as lowering costs. This is all part of their objective to be the most professional logistics company in Stockholm County. They also carry out their mission in an environmentally smart way.
“It is very important that our IT systems work, and that is why we have chosen to work with Rg19,” says Medicarrier’s CEO, Annika Bertdolf.
Three important elements of the collaboration
- Operational safety – through a proactive approach to security
- Speed – incidents are quickly resolved
- Good communication – production takes place throughout most of the day
Rg19 ensures access to MediCarrier’s business-critical functions, for them and their customers. As an operational partner, we also handle all incidents.
Overall responsibility relieves the customer
Most importantly, the systems must always be working. That’s why, Rg19 takes overall responsibility so that Medicarrier does not have to spend valuable time on troubleshooting or contacting external partners.
Says Jan Dejemyr, MediCarrier’s IT Manager, “Rg19 is a great partner with solid knowledge about our systems and applications, and they make sure that they are always available. No matter what we need help with, we have a single number we can call.”